CallSource^® Aim Higher

February 3 2012

CALLSOURCE RECEIVES “HIGHEST RATED” DRIVINGSALES DEALER SATISFACTION AWARD

CallSource® Ranked #1 in Dealer Satisfaction in Call Management Category

Westlake Village, CA – February 3, 2012 – CALLSOURCE is the recipient of the “Highest Rated” Call Management Award in the third annual DrivingSales Dealer Satisfaction Awards. CallSource received the highest dealer satisfaction ranking in the Call Management category, as determined by the thousands of auto dealers who are part of the DrivingSales.com community. 

“At CallSource we provide our dealerships with the tools they need to manage their telephone leads and maximize their marketing spending,” said Elliot Leiboff, president of CallSource. “We are honored to receive the DrivingSales Dealer Satisfaction Award again this year, because it means dealers are successfully implementing our solutions to increase their sales revenue and improve the quality of their customer service.”

CallSource is celebrating 20 years delivering actionable business intelligence and powerful marketing, sales, and training tools. CallSource solutions ensure that every lead is tracked, every call is recorded and every opportunity is followed up. They help you make information-based decisions resulting in increased return on investment and improved business results.

The DrivingSales Dealer Satisfaction Awards, presented in conjunction with the 2012 National Automobile Dealers Association (NADA) Convention & Expo, measure dealer satisfaction by allowing dealers to rate and review their vendors at DrivingSales.com Vendor Ratings, the industry’s only neutral, comprehensive vendor rating forum featuring real-time peer reviews and honest competitor comparisons. The awards also incorporate the results of the 2011 Vendor Ratings survey, which was deployed to nearly 18,000 dealerships nationwide.

“We are proud to present the DrivingSales Dealer Satisfaction ‘Highest Rated’ Call Management Award to CallSource for achieving the most coveted accolade of all, the satisfaction of its dealer customers,” said DrivingSales CEO and Founder Jared Hamilton. “This award, based on the direct input of the dealer community, recognizes service providers like CallSource who are leading the way in innovation, performance, and customer service. We congratulate CallSource on excelling in meeting and exceeding the needs of its dealer customers.

Full award results are available online at http://dealersatisfactionawards.com/. Broadcast coverage of the DrivingSales Dealer Satisfaction Awards ceremony will be available at www.drivingsalestv.com following NADA. 

About CALLSOURCE - CallSource® is celebrating 20 years delivering actionable business intelligence and powerful marketing, sales, and training tools. CallSource solutions ensure that every lead is tracked, every call is recorded and every opportunity is followed up. They help you make information-based decisions resulting in increased return on investment and improved business results.

About DrivingSales Vendor Ratings

DrivingSales Vendor Ratings at is the industry’s only neutral, comprehensive vendor rating forum featuring real-time peer reviews and honest competitor comparisons “searchable by category, company or rating” and is one of the most popular features of DrivingSales.com. Dealers are asked to rate their vendors on a 1-5 star scale, including whether they would recommend the vendor product to colleagues, and why they would or would not recommend the product.

About DrivingSales.com

DrivingSales is the auto industry's fastest-growing, most influential trade media property focused on delivering actionable profit-building information and business intelligence to auto retailers and industry professionals. Approximately, one in every four dealerships in the United States has a registered member in the DrivingSales community.

DrivingSales' information network includes flagship property DrivingSales.com (www.drivingsales.com), the world's largest car dealer social network; DrivingSalesTV (www.drivingsalestv.com), an interactive web channel which helps car dealers and auto professionals keep tabs on their industry and emerging technologies 24/7; DrivingSales University, an on-demand training platform where dealerships learn the latest web strategies from top e-commerce experts; DrivingSales Executive Summit (DSES) the industry's leading conference where progressive dealers collaborate and learn from world renowned experts, and DrivingSales Dealership Innovation Guide, a quarterly free publication featuring case studies of the industry's most innovative dealerships, solutions and best practices.

CallSource Media Relations:

Elliot Leiboff

eleiboff@callsource.com

(800) 500-4433

DrivingSales Media Relations:

Melanie Webber (melanie@mwebbcom.com), mWEBB Communications, 424.603.4340

Angela Jacobson (angela@mwebbcom.com), mWEBB Communications, 714.454.8776

January 23 2012

CallSource DealSaver Mobile App Now Available in The App Store

The Only App for Sales, Parts and Service that lets Auto Dealerships Recover Lost Revenue Opportunities from Anywhere - at Any Time

Westlake Village, CA – January 23, 2012 – CallSource®, Innovators in lead management, business analytics and employee training solutions, has launched its new DealSaver® mobile application for the auto industry.  The App alerts dealerships of any missed revenue opportunities in the sales, parts and service departments.

Now available for both 3G and 4G iPhones, with Android capabilities soon to follow, the DealSaver App is the first to deliver such alerts directly to a Smartphone to any CallSource call tracking and DealSaver subscriber.

DealSaver, from CallSource, reviews incoming calls to a dealership and identifies missed revenue opportunities. It promptly sends an alert to notify the appropriate manager in time to save the deal. Alerts include caller contact information, analyst notes and a recording of the call.

“What is exciting about the App,” says Pogo Parr, Vice President of CallSource Auto Division, “is the freedom and convenience it gives to dealers. Now they can recover lost sales, assign ownership and call customers back no matter where they are. The App makes ‘desking deals’ a thing of the past.”

With a touch of the Smartphone display, the App lets users return customer calls, assign follow-up to an employee, view reports of lead assignments and follow-up calls and review alert activity.

“Many revenue opportunities are lost in the parts and service departments as well,” adds Elliot Leiboff, CallSource president. “The DealSaver App delineates which incoming calls are for sales and which are for service or parts and then instantly alerts the appropriate person. More than just a time-saving feature, the App allows every department at the dealership to be more readily available to their customers.”

To find out more about the new DealSaver mobile App - visit http://mobile.callsource.com

CallSource® is celebrating 20 years delivering actionable business intelligence and powerful marketing, sales, and training tools. CallSource solutions ensure that every lead is tracked, every call is recorded and every opportunity is followed up. They help you make information-based decisions resulting in increased return on investment and improved business results.

January 13 2012

Employee Spotlight

Tammie DiPiazza joined the CallSource Auto Division in November as our new regional account manager in the Michigan area. Prior to joining us, Tammie worked with AutoTrader.com was with Auto Mart for 12 years.

Jennifer Verbrugghe has been promoted to regional sales director – Automobile Division

January 2012 – EMPLOYEE SPOTLIGHT with Jennifer Weiler

How long have you been working in the Automotive Industry? 
J: A few months after I graduated college at Mount Saint Mary's University in Maryland I moved from my hometown in southern New Jersey to Myrtle Beach, SC where they launched an AutoMart Magazine publication (started by Aynsley Zulpo, CallSource employee in the automotive division) I worked there for 4 and a half years until they ceased printing in 2009. I was then given the opportunity to transfer to AutoTrader.com where I worked for the past 3 years until coming on board CallSource in December.

What is your personal business/work philosophy?
J: Growing up with a dad who owns his own business and in a competitive Italian family, I was raised to have a strong work ethic and integrity in business.

What has been the key to your success over the years? 
J: I constantly push and challenge myself to see what I can accomplish. Also, always doing what's best for the company and what’s best for the dealer is always a standard that has gained me a great deal of respect with clients.

What do you believe is the biggest advantage the CallSource suite of products brings to our dealers?

J: Being in the automotive and advertising side of the business the last several years has allowed me to see the benefits and advantages CallSource brings to the table. DealSaver, especially, is a tremendous product for any dealer who has a million things to do and not enough time in the day! This product allows us to be the eyes and ears that every dealer needs to better their business.

What do you like to do when you are not working? 
J: When I'm not working I love to spend time with family and friends, cook, go to the movies, travel, and volunteer. My husband and I are very involved in the lives of middle and high school students and I have a passion to empower and encourage young girls to thrive.

Tell us a little about your family?

J: My husband, Brian and I were high school sweethearts and have been happily married for the last 5 and a half years. 

September 30 2011

Honda Dealership Saves Additional 5-7 Sales per Month

Jay Honda has been the largest Honda Dealer in Cleveland, Ohio for that last eleven years. It has consistently ranked first, second or third in a five state region out of 110 other stores. 

The dealership is also an eight-time recipient of Honda’s President Award, the most prestigious honor given to a dealership for outstanding sales and service satisfaction.

Mark Lyon has been the General Manager at Jay Honda for fifteen years. He attributes their success to a commitment to making customer service and convenience their top priority. “We’re a progressive, full disclosure store,” says Lyon. “If a customer has a question or needs any kind of assistance, they don’t even have to come in. We’ll get in touch with them on the phone, email, fax…whatever makes it most convenient for them.”

Jay Honda has close to forty staff members answering the phones.  Recognizing the value of monitoring incoming calls to qualify leads and stay on top of customer inquiries, Lyon began working with CallSource in 2009. “No dealer has time to monitor every call that comes in,” he says. “CallSource does all that for us.”

According to Lyon, having the tools to track and manage his sales leads has saved him much more than just time. It’s saved him deals. “I’m notified each time there is a missed call and alerted immediately if there is a missed opportunity. I now have a way to recapture those lost leads. I can then personally call the person back ASAP, which has made a huge difference in our deals per month.”

In fact, since using CallSource solutions, Jay Honda averages between five and seven additional sales per month resulting from those deals saved.

“That’s a staggering amount of money back in my pocket,” says Lyon. “Most dealers are lucky if they get that many deals from an entire direct mail campaign! And it costs me just pennies on the dollar. What we pay, compared to what we get, is just phenomenal.”

In addition to the increase in deals saved every month, Jay Honda also uses the CallSource lead management system to identify gaps in their customer service. 

When the system automatically and clearly identified the peak calling hours at the dealership, Lyon received an online report showing exactly how many calls were missed during that period. He was then able to ensure he had staff available during those peak times to accommodate callers in the future.

 “It’s motivated my team as well,” says Lyon. “I now have accountability, which helps my team while increasing the quality of our customer service.”

Increasing sales while improving customer service is a win-win for any auto dealership, even one as successful as Jay Honda is. Already at the top of their game, this Honda dealership has found a very cost-effective way to…“add another weapon to our arsenal.”

Mark Lyon sums it up like this; “Car dealerships all fish from the same pond. The more fishing poles you have in that pond, the more fish you’re going to get. CallSource is like another fishing pole for us and because of them, we are definitely catching more fish.”

July 19 2011

CallSource Releases Plus Results Works in Conjunction with any Lead Tracking System or Provider

Westlake Village, Calif.  July 19, 2011 – CallSource®, the leader in performance management and employee training, business analytics and marketing solutions has announced the release of its latest premier service, Plus Results.  

Plus Results corrects reporting inaccuracies in call tracking solutions from other providers by identifying and excluding non-prospect calls from cost-per-lead and closing-ratio calculations. In addition, Plus Results reviews and grades the telephone skills of clients’ call handlers, recommending and delivering targeted training for each employee. The service also gives clients a second chance at sales opportunities by promptly notifying management via email each time a mishandled call is identified.

“If you’re already using a lead tracking system, no matter whose, you’re off to a good start,” says Elliot Leiboff, president of CallSource. “But lead tracking alone doesn’t improve lead generation or increase sales. Well-informed, well-trained employees do. Of course, all of our solutions work seamlessly with our own lead tracking, but businesses that love their call tracking provider – or are simply stuck in a contract with them – can easily layer our services on top of any other provider’s. ”

Plus Results can help businesses of all sizes and types improve their marketing and sales performance without increasing costs. The result is more prospects per marketing dollar and more sales per prospect.

About CallSource®

CallSource delivers Results^sm, the first and only integrated sales, marketing, business analytics, performance management and training system. This groundbreaking system provides continuous monitoring of telephone performance, and targeted, individualized training to improve leasing and retention results every month.