CallSource^® Aim Higher

Suburban Ford of Sterling Heights would like to thank you for helping us become the #1 volume dealer in the state of Michigan and 3rd largest Ford store in the country. With endless advertising avenues CallSource gives us the ability to direct our advertising dollars in the right direction. The DealSaver product was the “game changer” we were looking for, not only can we see what advertising sources were most successful we now can make sure that lead is being handled the right way! Any dealer that is looking to take their team to the next level should consider CallSource and DealSaver.” — Jim Elder, General Sales Manager, Suburban Ford Sterling Heights

Call Source and Deal Saver have been two of the best investments made by our dealer group to date. The various metric reports provide quick and easy to read executive level overviews which are very impactful and helps us to quickly course correct any one of our stores or even our specific people in a constructive and productive way by providing them the actual data as part of the dialogue and improvement training. Being a dealer group with 15 locations, it is difficult and almost near impossible for us to assure that our sales people are being most effective with all our customers. Now we know daily and with Deal Saver it is instantaneous so that our managers in the stores are able to keep a customer engaged that same day and in most cases, within minutes of their initial call inquiring about a vehicle. We have measured that in fact a significant number of additional units have been sold because Deal Saver did as it promises… saves the customer and helps us work to make the deals. Both Call Source and Deal Saver are our key strategic tools and an investment which has paid for itself exponentially. ” — Brad Bickle, CEO, Stanley Automotive Enterprises

Call Source Deal Saver has been a benefit to our dealership. It allows management to receive a quick email on our calls and follow up with opportunities that might not have been initially handled the way we expect. In addition, we are able to use it as a training tool with employees. We have seen an improvement all around with how employees handle phone calls.


” — Ryan Pesin, Ardmore Toyota

We are a high volume Chevrolet dealer in the Detroit area and have been operating for over 60 years in the same location. On top of our New Car Sales, we are also a high volume Used Car dealer, with total annual sales exceeding 2500 vehicles. With all the avenues for advertising, it’s obviously important to know which sources are producing and which ones are not. CallSource helps you know for certain how many calls your getting and more importantly, how they’re being handled. With CallSource, we manage each and every call and make certain that the right things are being said to our customers. Deal Saver notifies us by email if a call is handled improperly, and we respond with a ‘fresh face’ and handle it accordingly. If you’re looking for a one stop shop for all your phone call monitoring, CallSource is it. The alerts we receive through our email notifications are an invaluable tool that helps us save a deal countless times per month. I would recommend CallSource to anyone in retail sales.” — Chris Cabana, General Manager, Mark Chevrolet

Excellent phone follow up tool... I use it everyday!” — Joseph Schervish, General Manager, Jay Buick GMC

DealSaver with Callsource is a product that definitely pays off in dividends. It is one thing to be able to review your phone calls. It is totally different to get almost real time alerts when a call is mishandled. The alerts provide pertinent information on the call and what was mishandled. Once a manager get the alert they can save the deal by being proactive and following up with the mishandled customer.
With all the money we spend to get a lead/customer it is very important in today’s market that we do whatever we can to deliver once we get a lead……Dealsaver enables us to do that!
” — Norman Walker, V.P. Marketing & Training, Sam Swope Auto Group

WOW! I just wanted to write and tell you how much Call Source has helped our sales department. First and foremost the Deal Saver feature has gotten all of our sales people back on track doing what they should have been doing all along. What a great tool. Just the Deal Saver portion of your tool SAVED us at least six sales that I know of last month. I say saved because we would not have known about the issues without Deal Saver. I am looking forward to the training aspect of Call Source as our next venture. If it preforms half as well as Deal Saver then it to will pay for itself threefold!
Thank you again,” — Earnest Lawrence, Sales Manager, Capital Cadillac

I wanted to let you know that DealSaver is one of the best tools that I have ever seen in the car business. There are several companies that do call tracking but none of them make it easy like CallSource does. DealSaver is responsible for turning 6 phone ups into sales just in the month of October. As soon as our Managers get an alert they call the customer and get an appointment. I can’t wait to take it to the next level in Service and Collision. Thanks for turning me on to the product. ” — Ben Weir, General Manager - Vehicle Operations, Pearson Ford

CallSource has been a long time partner of our dealer group. We have relied heavily on their technology and customer service to benefit our dealerships. Their innovation and high level of customer service and support makes the relationship between the two a richly rewarding experience. Our sales rep goes above and beyond to accommodate our needs on a daily basis. I would recommend CallSource to anyone considering this type of program. ” — Tim Lerchenfeldt, General Manager, Village Cadillac Saab

Call tracking has enabled us to make more efficient use of our sales opportunities that call in. Our appointment ratios have increased over 50% on the original incoming sales call because the sales reps know they have to be sharper because they are monitered and also the sales managers make follow-up calls behind the sales reps. Our appointment setting percentages have increased generating more deals being closed generating more sales gross. I estimate that our gross sales income has increased a minimum of $40,000 per month. Conservatively we save/close an additional 4 deals per week/ 16 deals per month. I would definitely recommend CallSource to another dealership.” — Tim Peeler, General Manager, Honda of the Avenues

We have been utilizing your CallSource services for over six months and have found it to be an outstanding product for our company needs. The diversity of the services you provide at CallSource is outstanding and enhances our sales, parts and service accountability to our customer base. Your outstanding customer services which you have provided us have been simply excellent, always, and we look forward to continuing our partnership with CallSource with no hesitations. We also appreciated the competitive costs to which you afforded us which allowed us a significant savings over a competitive organization. When I say thank you, I mean that sincerely. Each and every one of the fine and dedicated professionals I have dealt with in your organization including have been outstanding, knowledgeable, sincere and committed to resolving all challenges. As one of our top vendors at Pignataro Volkswagen, we greatly appreciate CallSource and it’s fine dedicated team. We look forward to a long term relationship without hesitation. ” — Lonnie Jaffe, Pignataro Volkswagon

I just wanted to the CallSource team for your continued partnership. We have used this service for over 2 years and have made it a priority to use CallSource in our CRM because of the customer service we receive. Then when the “DealSaver” option started from CallSource it was a no-brainer to add. Now having our sales calls screened gives us the management controls to listen to the call right away and allow us to make sure we respond quickly with follow by a manager. It pays for itself and then some, every month. ” — Brian Castonguay, President/General Manager, Kuni Hubacher

Both DealSaver and Call Tracking have had a significant positive impact on our business. In a business environment where customers are arm with PDAs, Smart phones and iPads the pace of business is like a moving target. We are consistently challenged with meeting customer expectations in a timely manner. This resource gives our center a leg up on the technology and helps us provide a just-in-time solution to an ever-changing market. We can respond quicker and with more accurate customer relevant information. Our mission is to be a customer centric focused business and to provide superior service and DealSaver and Call Tracking helps us achieve just that! ” — William Martin, Prestige Automotive

We are thrilled with DealSaver! It saves so much time. Now, there is no more having to listen to all of the calls every day. The pros at CallSource listen for us and alert us the moment a call is not handled properly. There is daily reporting distributed to every manager and nothing is ever overlooked. I know we made the right decision as now Cars.com and soon Edmunds will be utilizing this resource. The support is terrific too.” — John, Manager, McGrath Lexus of Chicago

DC has been a happy CallSource customer for 4 years. CallSource has consistently delivered on all of their commitments to us. You can count on CallSource for exceptional customer service and follow up. Two thumbs up for CallSource. ” — Paul O'Donnell, Regional eCommerce/Business Development Manager, Penske Automotive

I’ve been a CallSource customer for several years at two different companies; at both companies, CallSource was an invaluable product. Using their product for tracking purposes has allowed us to not only reduce our advertising spend but has helped us reallocate funds to drive down our cost per delivery. Besides being an excellent source for advertising, tracking CallSource is a valuable training resource. The ability for our management team to listen to calls and work with their sales staff has helped us increase our closing ratio on sales phone calls and streamline our fixed operations calls. The customer service at CallSource has also been excellent; our representative answers all of my questions and concerns immediately, and rarely have we ever had an issue. I highly recommend CallSource to any dealership looking to increase the effectiveness of their advertising and training. ” — Brent Rogers, Internet & Marketing Director, Patrick Dealer Group

I have been using Call Source for over 7 years and Dealsaver for the last 9 months. It has helped us save deals, get vital information that may have been mishandled by an associate and take proactive steps before it is too late, and been a great asset for our dealership. Our rep was great to work with regarding all Call Source products and issues. ” — Nick Soranno, President, Park Mazda of Wooster

Our sales team has improved the appointment percentage along with the closing ratio on incoming calls. The call review system is a great help to control and train salespeople. Thanks for installing the program. GREAT STUFF! Thanks. ” — Pat Vorrona, General Sales Manager, Thorson Motor Company

The DealSaver tool has benefited us in several areas including saving lost opportunities, identifying necessary targeted training and focusing on our highest returns on investments. When reports are received regarding missed opportunities, the process allows us a second chance to engage in the sales process from a different stand point. Moreover, the process guides us by providing additional information as to how the opportunity was missed and how it can be resolved creating a strong filter for all prospective contacts.

We target our weakest and strongest points through these reports and train our staff so that they can strengthen themselves in all areas of the sales process. with this type of focused training we have minimized the missed opportunities and produced higher showroom visits, write ups and sales.

One of the important aspects of the DealSaver tool is the reporting of our investments. It allows us to calculate which prospecting avenues work best and which ones bring us the highest return on investments resulting in cost depletions in areas that are not producing an acceptable ROI.” — Steve Nguyen , General Manager, Tom's Truck Center AKA Kia Depot

Since using CallSource for our call tracking, we have been able to really see where we are best spending our advertising dollars. Not only is LeadScore showing us our costs broken down per ad source, we are able to see what out cost per prospect call is, which is an extremely valuable report to have. CallSource's customer service is second to none as well! Whenever I need anything at all, the CallSource team have been there to help when asked. We are very happy with everything that CallSource has provided us.
” — Jeremy Eisenberg, General Sales Manager, Ganley Volkswagen Subaru

Accuracy and integrity are of the utmost importance in call tracking services. When we tell our customers that we use CallSource to track our results, it immediately lends credibility to our product and its results.” — Chuck Maly, General Sales Manager, McCluskey Chevrolet

I own TodaysAutoGuide.com an automotive magazine and website in Charlotte, NC. CallSource has been an integral part of our business since its inception. We knew from the beginning that we wanted to use a call tracking service for our customers. After researching all the alternatives in the market, came back with the best pricing and features.

From the beginning the CallSource consultant treated us as though we were the most valuable client. The responsiveness and customer care that I receive is second to none. We get great ideas and suggestion from our consultant on the products we use and additional products that they offer. It's great to have a partner with such great automotive experience guiding us along the way.

Accuracy and integrity are of the utmost importance in call tracking services. When we tell our customers that we use CallSource to track our results, it immediately lends credibility to our product and its results.

I would highly recommend CallSource, and their services to any business looking to track the effectiveness of their marketing campaigns, customer service, or general phone skills.” — Angela Sullivan, Partner, High Rev Publishing, LLC

Great Products! Great Service! Should have signed up years ago! CallSource has helped us greatly improve tracking of our advertising! DealSaver has helped us save numerous deals!” — Nick Kincaid, COO, Paramount Auto Group

Our relationship with CallSource has been very positive and the level of customer service is excellent. We have received exceptional support and value added consulting enabling us to measure and improve our phone skills. Campaign management training has been invaluable in making more intelligent marketing decisions.

I would highly recommend CallSource if you are looking for a full service phone monitoring and campaign management solution.
” — David Hudson, Owner, Hudson Automotive

"In today's tough economic times, competition is fierce, and time is everything when it comes to properly handing incoming sales calls. Since having the opportunity to work with DealSaver I am very happy with helpful feedback we get on each and every call that we receive at the dealership. Each day DealSaver provides us with a call report and conversation clip on each phone call that has been made to the dealership. The Great thing about DealSaver is that the DealSaver alert team will send us instantly a “DealSaver-Follow-up Opportunity” request email on all calls that was either miss handled or deemed a missed opportunity for a sale. Wow what Dealsaver has given us as managers is a real call to action on how to properly tackle and handle each missed sales opportunity instantly within our sales departments. Most importantly DealSaver offers us a way to train and coach our sales staff on how to properly handle sales calls and teach our sales staff a more effective way to set up an appointment on every call. DealSaver reporting tools are also so very easy to work with too. I really appreciate all of the DealSaver staff they are very nice and easy to work with. I credit DealSaver and their excellent service with the overall success and increased sales within all of our sales departments. If you want the fast track to more sales, in the most efficient way possible, you simply can’t go wrong with DealSaver." It truly is what their name state’s a DealSaver!!! ” — Steve Del Campo, Internet Sales Director, Reynolds Buick GMC