Services Performance Analytics
Performance Analytics
Performance Analytics will tell you how many calls actually reached your sales team and how many reached only voicemail.
Do you know how many leads you need each month in order to achieve your sales objectives? Do you know how many calls to your store are really from prospective buyers? What is your actual cost-per-lead? Do you know how effectively each of your employees converts those opportunities to sales?
CallSource® analysts can review your calls, separating sales opportunities from other types of calls. They will tell you how many calls actually reached your sales team and how many went to an answering service or voicemail. They'll analyze the effectiveness and value of each ad campaign our system tracks for you. How effective is your training? Our analysis will establish a performance baseline for each call-handler and will and measure whether your training is effective. We'll show you how your employees rank, how your stores rank, and how your company compares to others in the industry.
- Analytics tailored to meet your specific business goals and objectives
- Evaluate performance on corporate, regional and site level
- Effectively monitor your key value drivers
- Identify training needed to maximize your R.O.I.
- Accurately compare effectiveness of marketing campaigns
Why Performance Analytics?
If you measure marketing success by counting calls, you’re not getting the whole picture. For that, you need expert analysis. Our consultants analyze hundreds of thousands of calls annually, delivering actionable business intelligence. Without it, you’ll never really know your marketing ROI or the true effectiveness of your call handling team.
Who Uses Analytics?
- Marketing Managers
- HR Managers
- Sales Managers
- Trainers and Training Managers
- Customer Care Representatives and Customer Care Managers and
- Business Executives
Why Choose CallSource®?
CallSource® delivers innovation, experience, and unsurpassed customer service. Our in-depth knowledge and experience includes integrated call tracking, call recording, lead management, lead scoring, telephone performance analysis, learning management plus sales and customer service training.
